Returns & Faulty Items

Returns Policy

WHAT IS YOUR CHANGE OF MIND RETURNS POLICY?
We offer convenient, 30 day returns, on all online purchases.

RETURNS POLICY
If you change your mind, you can return any unwanted products, including some sale items, provided the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase.

HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, headwear and jewelry cannot be returned.

RETURNING A PURCHASE MADE ONLINE
All change of mind purchases, can be returned via post, instructions on this can be found here.

Once we receive your return, a refund will be issued within 14 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned to us, but you are welcome to place a new order should you require an alternative size, colour, or style.
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I'VE MISPLACED MY PROOF OF PURCHASE, WHAT CAN I DO?
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.
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Online Returns Process

HOW DO I RETURN MY ONLINE ORDER BY POST?
We offer a seamless postal returns process.

OUR RETURN CONDITIONS
You can return any unwanted products, including some sale items, purchased online, provided the following conditions are met.

PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase.

HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, headwear and jewelry cannot be returned.

PACK AND SEND YOUR RETURN
Take care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if damaged we cannot accept your return.

Once packed in to a suitable mailer, address and send the parcel to:

Return Address: G & S Logistics C/o Trend Imports

ATTN: Returns Department

Unit 1, 96-112 Gow Street

Padstow NSW 2211

Order Number _____________________
Your name _____________________

No return slip is required. Please simply ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel. We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.

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I'VE POSTED MY RETURN, WHAT HAPPENS NEXT?
Successful returns are refunded to your original payment method, once accepted by our warehouse.

TRACKING YOUR RETURN
We recommend sending your return with tracking, allowing you to use the Australia Post website to view the status of your return at any time.

PROCESSING AND REFUNDING YOUR RETURN
When we receive your return our Team will carefully unpack, inspect, and warehouse, all items.

Once the return is accepted, a refund will be issued within 14 business days to your original payment method, and you will receive confirmation of this via email.

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
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Faulty Items

WHAT CAN I DO IF I HAVE A FAULTY PRODUCT?
If an item you've had for a while develops an issue, we can review it.

ITEMS PURCHASED ONLINE
Please submit an email enquiry with "faulty product" as the request type, and our Team will assist you there.

You will be prompted to provide proof of purchase, along with specific images of the item clearly showing the issue.

A faulty assessment is then completed within 5 business days, and updates provided via email.

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