Online Returns Process
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HOW DO I RETURN MY ONLINE ORDER BY POST?
We offer a seamless postal returns process.
FIRST, CHECK OUR RETURN CONDITIONS
If you change your mind about any product in your online purchase, you can return it by post for a full refund, provided it meets the conditions outlined in our Change of Mind Returns Policy.PACK AND SEND YOUR RETURN
READ FULL ARTICLETake care to ensure all items being returned, and their packaging, arrive undamaged. Noting that if damaged we cannot accept your return.
Once packed in to a suitable mailer, address and send the parcel to:
Return Address: G & S Logistics C/o Trend ImportsATTN: Returns DepartmentUnit 1, 96-112 Gow StreetPadstow NSW 2211Order Number _____________________
Your name _____________________No return slip is required.Please simply ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel. We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return. -
I'VE POSTED MY RETURN, WHAT HAPPENS NEXT?
Successful returns are refunded to your original payment method, once accepted by our warehouse.
TRACKING YOUR RETURN
We recommend sending your return with tracking, allowing you to use the Australia Post website to view the status of your return at any time.PROCESSING AND REFUNDING YOUR RETURN
When we receive your return our Team will carefully unpack, inspect, and warehouse, all items.Once the return is accepted, a refund will be issued within 14 business days to your original payment method, and you will receive confirmation of this via email.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
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