FREQUENTLY ASKED QUESTIONS
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How long does delivery take?
Just placed an order? All orders are shipped using StarTrack Express delivery.
Standard delivery times can take 1 - 4 business days unless located in regional areas which can take 2 - 7 business days.
During major sales and events please allow 3 - 7 business days for orders to be dispatched. This does not include shipping time.
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How much is delivery?
Shipping is free for orders over $100 and $10 for orders under $100. This will automatically be applied at the check out.
Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.
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Can I exchange my items?
Orders returned online are issued with a full refund only. Our return instructions will guide you through the process.
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What is your returns policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided the following conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
- Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items with a hygiene seal (for example swimwear bottoms);
- Headwear;
- Items on their own that are part of a set
- Jewellery;
Please note: We cannot accept your return if the items/shoebox are taped, damaged or has postal stickers attached.
RETURN BY POST
Mail your order back to the below address for a refund, note we don’t offer exchanges or credit notes currently.
If you require another size or style, please place a new order via the website.
No return slip is required.
Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.
We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.
Return Address: G & S Logistics C/o Trend Imports
ATTN: Returns Department
Unit 1, 96-112 Gow Street
Padstow NSW 2211
Order Number#
NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.
Please allow approximately 14 business days for processing from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.
You will receive an email notification when your return has been processed (be sure to check your spam folder).
Read full article
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How do I return my online order?
Please view our Return Policy before submitting a return.
Mail your order back to the below address for a refund, note we don’t offer exchanges or credit notes currently.
If you require another size or style, please place a new order via the website.
No return slip is required.
Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.
We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.
Return Address: G & S Logistics C/o Trend Imports
ATTN: Returns Department
Unit 1, 96-112 Gow Street
Padstow NSW 2211
Order Number#
NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.
Please allow approximately 14 business days for processing from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.
You will receive an email notification when your return has been processed (be sure to check your spam folder).
Read full article
Just placed an order? All orders are shipped using StarTrack Express delivery.
Standard delivery times can take 1 - 4 business days unless located in regional areas which can take 2 - 7 business days.
During major sales and events please allow 3 - 7 business days for orders to be dispatched. This does not include shipping time.
Read full articleShipping is free for orders over $100 and $10 for orders under $100. This will automatically be applied at the check out.
Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.
Read full articleOrders returned online are issued with a full refund only. Our return instructions will guide you through the process.
Read full article
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided the following conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
- Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items with a hygiene seal (for example swimwear bottoms);
- Headwear;
- Items on their own that are part of a set
- Jewellery;
Please note: We cannot accept your return if the items/shoebox are taped, damaged or has postal stickers attached.
RETURN BY POST
Please view our Return Policy before submitting a return.