Delivery Types & Changes

Express Delivery is our standard delivery service, free on orders over $100, and charged at $10 on orders under $100. 

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses, Parcel Lockers, and PO boxes. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

Due to the speed in which we pack your order an address update is not always possible.

TRACKING NUMBER NOT YET RECEIVED
If you have just placed your order, and have not yet received a tracking number or notification the order has been packed, it may still be possible for the address to be updated.

Please reach out to our Team as soon as possible.

TRACKING NUMBER RECEIVED
Unfortunately we are unable to update a delivery address once an order has been packed and a tracking number has been allocated.

However, by contacting StarTrack on 13 23 45 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.

We are unable to make changes to an order once it has been placed.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.

Once delivered, you are able to return any items ordered in error, in accordance with our Returns Policy. 

In most instances, we are unable to cancel an order once placed.

Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.

Although you are able to return the order once delivered in accordance with our Returns Policy.