Returns Policy

Our straightforward returns process makes it easy to return unwanted items.

RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including some sale items, provided the following conditions are met.

PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season - purchases made between 11 November and 26 December come with an extended 60-day return window.

For purchases made outside this period, our standard 30-day return policy applies.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase. 

HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, headwear and jewelry cannot be returned.

RETURNING A PURCHASE MADE ONLINE
Eligible online purchases, can be returned via post, instructions on this can be found here.

Once we receive your return, a refund will be issued within 14 business days to your original payment method, along with an email confirmation. We are unable to facilitate exchanges on items returned to us, but you are welcome to place a new order should you require an alternative size, colour, or style.

Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.