Returns & Faulty Items
Returns Policy
-
What is your returns policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided the following conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
- Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items with a hygiene seal (for example swimwear bottoms);
- Headwear;
- Items on their own that are part of a set
- Jewellery;Please note: We cannot accept your return if the items/shoebox are taped, damaged or has postal stickers attached.
RETURN BY POST
Mail your order back to the below address for a refund, note we don’t offer exchanges or credit notes currently.If you require another size or style, please place a new order via the website.No return slip is required.Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.Return Address: G & S Logistics C/o Trend ImportsATTN: Returns DepartmentUnit 1, 96-112 Gow StreetPadstow NSW 2211Order Number#NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.Please allow approximately 14 business days for processing from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.READ FULL ARTICLEYou will receive an email notification when your return has been processed (be sure to check your spam folder).
Returns & Exchanges
-
Can I exchange my items?
Orders returned online are issued with a full refund only. Our return instructions will guide you through the process.
READ FULL ARTICLE -
How do I return my online order?
READ FULL ARTICLE
Please view our Return Policy before submitting a return.
Mail your order back to the below address for a refund, note we don’t offer exchanges or credit notes currently.If you require another size or style, please place a new order via the website.No return slip is required.Please just ensure your unique order number and full name as it appears on the order is written on the outside of the return satchel.We use this to identify your return when it reaches our warehouse, so without this information we may not be able to identify it and process the return.Return Address: G & S Logistics C/o Trend ImportsATTN: Returns DepartmentUnit 1, 96-112 Gow StreetPadstow NSW 2211Order Number#NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.Please allow approximately 14 business days for processing from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.You will receive an email notification when your return has been processed (be sure to check your spam folder). -
Do I need to pay for returns postage?
You are responsible for any costs associated with returning your order.
You can check out our Returns Policy for more information.
READ FULL ARTICLE -
How will I receive my refund?
You will be refunded according to your original payment method within 2-5 business days* of your return being processed:
Debit or credit card
Your refund will reflect in your account within 2-5 business days of your return being processed.
PayPal (online return only)
We will initiate your refund, and PayPal will be in touch once they have finalised your refund.
Afterpay
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.
Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.
READ FULL ARTICLE -
I believe my item is faulty?
We’re sorry to hear that your item may have a manufacturing fault.
Please lodge a faulty claim by contacting our Customer Care team below with the following:
- Order no.
- Images of the fault
- Description of the fault
READ FULL ARTICLE