Successful orders and delivery of e-gift cards are subject to the approval of the purchaser’s financial institution. Until the transaction has been successfully completed, your Article One Australia order may be cancelled or delayed.
Article One is not responsible for any e-gift cards that are undelivered or that have not been received due to an inaccurate email address being entered by the purchaser.
If you forward the e-gift card to a recipient and suspect the recipient did not receive his/her Article One e-gift card and confirmation email, please ensure the email address you entered is correct and contact us.
Reasons for Failed Delivery
If you have confirmed the purchaser email address is correct but the Article One e-gift card has still not been received after a reasonable time period, delivery may have failed due to the below:
- Email was blocked by a spam filter or routed to a spam/junk folder.
- Email was blocked by recipient’s firewall.
- Email inbox has exceeded its size limit.
- Invalid email address.
If Article One emails are being blocked, the recipient will need to modify their email settings so that our emails are not considered spam. Please contact us.